Returns & Refunds Policy
At Java House, we take pride in the quality of our gourmet coffee and artisanal snacks. If your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or refund.
1
Contact Support
Email our customer care team with your order number and a brief explanation of the issue.
2
Provide Documentation
Include clear photos of the damaged items or the incorrect shipment to expedite your claim.
3
Validation Process
Our team will review your request within 48 hours to confirm eligibility for a return or credit.
4
Resolution
Once approved, we will ship a fresh replacement or issue a refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing